Lux IPTV Privacy Policy
Your privacy is our priority. This policy explains how Lux IPTV collects, uses, stores, and protects your personal data when you use our service in the United States.
Last Updated: May 8, 2026
1. Introduction
Lux IPTV ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website luxeiptv.us, purchase a subscription, or use our IPTV streaming service.
By using Lux IPTV, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our service.
2. Information We Collect
We collect the following types of information to provide and improve our service:
2.1 Personal Information
- Contact Information: Name, email address, and phone number (if provided via WhatsApp)
- Payment Information: Transaction details processed securely through PayPal, Stripe, or cryptocurrency wallets. We do not store full credit card numbers on our servers.
- Account Credentials: Username and password for your IPTV subscription (encrypted)
- Device Information: Device type, operating system, and IP address (for service optimization)
2.2 Usage Data
- Streaming preferences and channel selections
- Login timestamps and session duration
- Website browsing behavior (pages visited, time on site)
- Error logs and diagnostic data (for troubleshooting)
2.3 Cookies & Tracking
We use cookies and similar tracking technologies to enhance your experience, analyze traffic, and understand user behavior. You can disable cookies in your browser settings, though some features may not function properly.
3. How We Use Your Information
We use the collected data for the following purposes:
- Service Delivery: To activate, maintain, and support your IPTV subscription
- Customer Support: To respond to inquiries via WhatsApp, email, or live chat
- Payments: To process transactions and send payment confirmations
- Security: To detect fraud, prevent abuse, and protect our infrastructure
- Improvements: To analyze usage patterns and enhance streaming quality
- Communication: To send service updates, promotional offers (with opt-out), and account notifications
4. Data Sharing & Third Parties
Lux IPTV does not sell, rent, or trade your personal information to third parties. We only share data in the following limited circumstances:
- Payment Processors: PayPal, Stripe, and crypto payment gateways process your transactions securely
- Hosting Providers: Our server infrastructure partners who maintain our data centers
- Legal Requirements: When required by law, court order, or to protect our rights and safety
- Business Transfers: In the event of a merger, acquisition, or sale of assets (with notice)
All third-party partners are bound by confidentiality agreements and data protection standards.
5. Data Security
We implement industry-standard security measures to protect your data:
- Encryption: All data transmission uses SSL/TLS encryption (HTTPS)
- Password Hashing: Account passwords are hashed using bcrypt — we cannot see your original password
- Secure Payments: Payment processing is PCI-DSS compliant through trusted gateways
- Access Controls: Restricted staff access to customer data on a need-to-know basis
- Regular Audits: Security assessments and vulnerability scans conducted quarterly
Important: While we take every precaution, no internet transmission is 100% secure. We encourage you to use strong, unique passwords and enable two-factor authentication where available.
6. Data Retention
We retain your personal information only as long as necessary:
- Active Subscriptions: Data retained for the duration of your subscription plus 30 days
- Expired Accounts: Personal data deleted within 90 days unless legally required to retain
- Payment Records: Retained for 7 years for tax and accounting compliance
- Support Tickets: Retained for 1 year to improve service quality
7. Your Privacy Rights
As a Lux IPTV user in the United States, you have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal data (subject to legal obligations)
- Portability: Receive your data in a structured, machine-readable format
- Opt-Out: Unsubscribe from marketing communications at any time
- Complaint: Lodge a complaint with a data protection authority if you believe your rights have been violated
To exercise any of these rights, contact us via WhatsApp or email at support@luxeiptv.us. We respond to all requests within 30 days.
8. Children's Privacy
Lux IPTV does not knowingly collect personal information from children under 13 years of age. Our service is intended for users 18 and older. If you believe a child has provided us with personal data, please contact us immediately and we will delete the information.
9. International Data Transfers
While Lux IPTV primarily serves customers in the United States, some of our infrastructure partners may process data in other countries. We ensure all transfers comply with applicable data protection laws, including GDPR for European visitors, through Standard Contractual Clauses (SCCs) and adequacy decisions.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. For significant changes, we will notify you via email or a prominent notice on our website. Continued use of the service after changes constitutes acceptance of the updated policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
- WhatsApp: +1 (618) 298-6132
- Email: support@luxeiptv.us
- Website: luxeiptv.us