Lux IPTV Refund Policy
We stand behind our service. If you are not 100% satisfied with your Lux IPTV subscription, we will refund your money within 30 days — no questions asked.
Request Refund on WhatsApp30-Day Money-Back Guarantee
At Lux IPTV, we are confident you will love our service. That is why every subscription plan comes with a 30-day money-back guarantee. If you are not completely satisfied for any reason, contact us within 30 days of your purchase and we will issue a full refund — no questions asked.
Refund Window: 30 days from the date of purchase
Refund Amount: 100% of the subscription price paid
Processing Time: 3–5 business days to your original payment method
Method: Contact us via WhatsApp or email to initiate
How to Request a Refund
Requesting a refund is simple and hassle-free:
- Step 1: Contact our support team via WhatsApp or email at support@luxeiptv.us
- Step 2: Provide your order email or subscription username
- Step 3: Our team will verify your purchase and process the refund within 3–5 business days
- Step 4: Funds returned to your original payment method (PayPal, card, crypto wallet, etc.)
Refund Eligibility
To be eligible for a refund, the following conditions must be met:
- The refund request is made within 30 days of the original purchase date
- The subscription has not been resold or transferred to a third party
- The refund is requested by the original account holder
- For reseller credit purchases, unused credits are refundable within 14 days
Non-Refundable Items
The following are not eligible for refund:
- Subscription periods that have already expired
- Reseller credits that have already been used to create customer subscriptions
- Requests made after the 30-day guarantee window
- Promotional or discounted bundles marked as non-refundable
Partial Refunds
In rare cases where a technical issue has prevented you from using the service for a significant portion of your subscription, we may offer a prorated partial refund at our discretion. Contact us to discuss your situation — we are here to help.
Refund Processing
Once approved, refunds are processed as follows:
- PayPal / Card: 3–5 business days
- Cryptocurrency (Bitcoin / USDT): 1–2 business days
- Wise / Bank Transfer: 5–7 business days
Please note that your bank or payment provider may add additional processing time before the funds appear in your account.
Questions?
If you have any questions about our refund policy, please do not hesitate to reach out. Our US-based support team is available 24/7 and happy to assist.